Shipping Policy

At iTekify, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for important information regarding shipping times, processing, and delivery.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a tracking number via email or SMS.

Shipping Time

Estimated delivery times may vary depending on your location:

Metro Areas: 3–7 business days
Provincial Areas: 5–10 business days
Remote Areas: 7–15 business days

Please note that delivery times may be affected by weather conditions, courier delays, holidays, or high order volumes.

Shipping Fees

Shipping fees are calculated during checkout based on:

Delivery location
Package size and weight
Selected courier service

Promotional free shipping may be available on selected products or minimum order amounts.

Order Tracking

Customers will receive a tracking number once the order has been dispatched. You can track your shipment directly through the courier’s website or our order tracking page.

Failed Deliveries

Please ensure that your shipping information is accurate and complete. iTekify is not responsible for delays or failed deliveries caused by:

Incorrect shipping address
Unreachable contact number
Recipient unavailable during delivery

Additional shipping charges may apply for redelivery attempts.

Damaged or Lost Packages

If your order arrives damaged or appears lost during transit, please contact us within 48 hours of receiving your package.

To help us process your concern quickly, please provide:

Order number
Clear photos of the item and packaging
Description of the issue

International Shipping

Currently, iTekify primarily ships locally. International shipping options may become available in the future.